Return Policy

At MyNovaVibe, we strive to provide high-quality phone accessories and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help!

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Accompanied by proof of purchase

To initiate a return, please contact us at novavibe1@gmail.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a defective or incorrect item.

Exchanges

If you need to exchange an item, please contact us at novavibe1@gmail.com. Exchanges are only accepted for defective or damaged products.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Items marked as final sale

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please reach out to us at novavibe1@gmail.com.

Shipping for Returns

You will be responsible for covering return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

For any further questions, feel free to contact us at novavibe1@gmail.com. We’re happy to assist you!

Thank you for shopping with MyNovaVibe!